The Orange Wrench streamlines customer service for agencies using The Fire Horn. Just look for The Orange Wrench Logo when using The Fire Horn and other products to get quick support.
With The Orange Wrench, users can create tickets for Feature Requests, to report Unexpected Behavior, to Request New Service, and more. When a ticket is created with The Orange Wrench, The Fire Horn is notified immediately, and will quickly respond to the request. A member of the service team will promptly review the request, respond, and schedule a followup.
The Orange Wrench is in response to our #1 customer request: An even better and more streamlined way to to track progress and updates in response to customization and customer service requests.
This system will streamline the process of requests for customization, support, and deployment. The system is tied into all aspects of The Fire Horn, so no matter how you get in touch with The Fire Horn, you can track your requests online with The Orange Wrench.
You may already see some of your recent requests in The Orange Wrench. If you don’t, contact The Fire Horn for a followup, and we’ll make sure your request is entered, tracked, and timely fulfilled.
“The Orange Wrench”, “Orange Wrench” and The Orange Wrench Logo are trademarks.